Although SportingBet has a design and interface that makes it easier to use than other operators, I know many people will have questions. That’s why I’ve reviewed every SportingBet contact option, and I want to show you what the site offers. I have personally used everything, so let’s see what you can expect.
Sportingbet Contact Options
Users want to know more about the SportingBet contact details and the options they have access to. While analyzing the operator, I came across the following alternatives in South Africa:
- Live Chat
- Phone – 0800 128 460
- Email via On-Site Message Form or support@sportingbet.co.za
While almost all gambling sites have a live chat and an email service, the phone number is not something you see every day. Each of these alternatives has its specifics and is handy. For example, I prefer to send an email when I have a more tricky question that requires the operator to do some research. The live chat and phone number work really well for everything else.
Just remember that some alternatives, such as the Phone Number, are only visible after logging in.
Accessing Sportingbet Customer Support
Accessing the SportingBet customer support department is not as straightforward as you think. Here’s how I found all SportingBet contact options:
- After logging in, I accessed my account panel and chose “Help & Contact”.
- There, you will find different categories, so choose the one you want to learn more about.
- Select one of the FAQs (even if it’s unrelated to your question), and at the bottom, you will find “Do you need any more help?”. This is where you have to select ‘Yes”.
- Once ready, you will see the available contact options and the working hours.
- Select the one you wish to use and you will be connected to a customer support representative.
Keep in mind the phone number may only show up when you select some of the FAQs. If you don’t see it the first time, try using a different question. SportingBet knows the importance of interacting with customers, so it has more than one contact option.
SportingBet Live Chat Assistance
Even though some people may want to use the SportingBet contact number, I know the live chat will be the most popular alternative. I also prefer it because you can ask a wide range of questions and there’s no need to talk to someone on the phone (a lot of people are not comfortable doing it).
What’s specific about SportingBet’s live chat is that the support team answers your queries a lot faster than usual. I’ve used the live chats of other big companies, such as Betway, and I think this one is better. The only thing I didn’t like was the working hours because the live chat was available from 9 AM until 10 PM.
Contact Sportingbet via Email
If you do not want to make phone calls or chat with someone in real time, you can use the SportingBet contact email. What’s interesting is that the email is accessible via a built-in message form. This means you have to follow the steps I’ve explained and select the email option. After that, you will see a new window where you have to enter your own email, add a subject, and describe your question. You can also add pictures if needed.
Regarding the response time, this SportingBet contact option usually takes around a few hours or a day. If you do not get a reply within 24 hours, I suggest using another contact option.
Frequently Asked Questions
Something that I encourage you to do before using any of the SportingBet Contact options is to check the Frequently Asked Questions. Even though the FAQs found on most iGaming sites are not good, this brand is an exception.
Alongside the questions in the “Help & Contact” section, SportingBet also has a general Help section. This is where you will find additional FAQs, as well as more details about the brand’s services.
The FAQs are related to various issues regarding the sportsbook, payment options, bonuses, casino games, verification, and more.
Conclusion
After using all SportingBet contact options, I think each has pros and cons. As mentioned, I prefer the live chat because it feels the most convenient out of the 3. However, each one is useful in a particular situation, so it depends on what you need.
The only thing I didn’t like was that the live chat and phone numbers were not available 24/7. The email option is, but you will most likely not get an answer for at least a few hours.
FAQ
What are the typical response times for SportingBet customer support inquiries?
The typical response times depend entirely on the option. The Live chat takes a few seconds, the phone support is immediate, whereas the email service takes hours.
Can I contact Sportingbet through social media?
No, you can’t contact SportingBet through social media because the brand is not advertising it anywhere on its platform.
What should I do if I don’t receive a response from SportingBet customer support?
If you don’t receive a response from SportingBet customer support, you should use a different contact option.
Is SportingBet Customer Support available 24/7?
No, the SportingBet customer support is not available 24/7. However, you can send an email at any time.
