How To Upload Fica Documents On Hollywoodbets: Complete Guide

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Kristiyan Kyulyunkov
Kristiyan Kyulyunkov
Last Updated: 25.09.2025
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Everyone who has decided to open an account at Hollywoodbets must pass a FICA verification by submitting the required documents. As you’ll see in this Hollywoodbets FICA guide, there are several ways to finish the process, and the steps for each one are outlined on the page below.


What Does FICA Stand For?

Before you submit FICA documents at Hollywoodbets, it is essential to know that FICA stands for the Financial Intelligence Centre Act. The purpose of the Financial Intelligence Centre Act is to prevent financial crimes such as tax evasion and money laundering and to protect the integrity of the South African financial system.

Resultantly, the act requires betting establishments to verify the identity of their customers to ensure it is compliant with the various provisions of the act. Those wishing to place wagers at Hollywoodbets must comply with the FICA process before they are permitted to withdraw funds from their accounts.


What FICA Documents Does Hollywoodbets Require?

Hollywoodbets is required under the FICA Act to request account holders provide proof of identity and proof of address.

Proof of Identity

In order to verify and activate your Hollywoodbets account, you will need to provide a copy of one of the following proof of identity documents:

  • Your South African Green bar codes identity book
  • Your South African Driver’s License
  • The front and back of your Smart I.D Card
  • Your South African Passport

When uploading your proof of identity documents, you must ensure that your documents are valid. You must also ensure that all identity documents have clear images and that the information is visible.

Proof of Address

To verify a customer’s home address, registered users at Hollywoodbets must forward address verification documents. This may include one of the following:

  • Mortgage statement no more than 2 months old
  • A utility bill no more than 3 months old
  • A bank statement no more than 3 months old
  • Municipal letter no more than 3 months old
  • Lease or rental agreement no more than 12 months old
  • Life insurance policy no more than 12 months old
  • TV license documents no more than 12 months old
  • Tax return no more than 12 months old

How to Submit FICA Documents at Hollywoodbets

In order to accommodate the submission of FICA documents at Hollywoodbets, the operator offers multiple ways for you to submit your FICA documents. Below is a summary of the different options you have for how to submit Fica documents at Hollywoodbets.

How to Upload FICA Documents on Hollywoodbets via Email

  1. Log in to the email address you used to register at Hollywoodbets.
  2. Create a new email message by clicking “New Mail” or “Compose”.
  3. In the body of the email, make sure you include your Hollywoodbets account number or username.
  4. Upload or drop and drag your FICA identity documents.
  5. Forward your documents to fica@hollywoodbets.net. If there are no problems with the submitted documents, your account will be FICA verified in 48 hours.

Hollywoodbets FICA Self-Service

hollywoodbets Fica self-service
  1. Log into your Hollywoodbets player account.
  2. Click on the “Upload”FICA” option to navigate to the self-service website.
  3. Enter your South African ID number, your Hollywoodbets account number and your cell phone number.
  4. Click “Upload Proof of ID” to upload and submit your identity documents.
  5. Next, click “Proof of adress” to upload and submit your address documents.
  6. Once sent, wait until you receive a message for a successful verification. The process takes up to 48 hours.

How to Upload FICA Documents on Hollywoodbets Using Phone (Whatsapp)

  1. Launch WhatsApp and enter the Hollywoodbets Whats App number (0660385017).
  2. Tap the “Camera” icon and select the “Photo & Video Library” option.
  3. Upload your identity and proof of address documents, as well as a username and account number.
  4. Tap the “Arrow” button to send your FICA docs to the Hollywoodbets FICA team, and be patient until the process is finished.

Facebook

  1. Head to the official Hollywoodbets Facebook page.
  2. Send over your documents for identity and address, as well as your account name.
  3. Let the team check the submitted proofs and documentation and wait for a message of successful verification, which can take up to 48 hours.

Hollywoodbets Branches

hollywoodbets branches

In addition to email, the self-service option, Facebook and WhatsApp, identity documents can be dropped at any Hollywoodbets branch. Similar to the other identity documentation options, when dropping off identity documents at a Hollywoodbets branch, you will need to provide your Hollywoodbets username and account number. Likewise, you will need to submit:

  • Your proof of identity documents (Green bar codes identity book, Driver’s License, Smart I.D Card, South African Passport)
  • Proof of Address (Lease or rental agreement, life insurance policy, TV license document, tax return, mortgage statement, utility bill, bank statement, municipal letter)

Mistakes to Avoid When Sending FICA Documents to Hollywoodbets

During the preparation of this FICA Hollywoodbets guide, I’ve noticed many clients struggle to complete the process because of the following mistakes.

  • Submitting Low-Quality Photos – In this case, the documents will be rejected. Make sure to send high-quality images with readable text.
  • Cropped Documents – If the images are cropped and the four corners of the documents are not vissible, they will be rejected.
  • Wrong File Formats and Sizes – keep you images under 5MB and in formats such as JPG and PNG.
  • Expired Proof of Identity – Before sending your proof of identity, double-check the date ot expiration. If you try to submit expired documents, the Hollywoodbets team will reject them.
  • Not Valid Proof of Address – If the proof of address is rejected as “not valid”, the document may be unreadable or unacceptable. That’s why you should stick to official bills and government documents that are not handwritten.

Conclusion

Hollywoodbets has made the submission of FICA documents as streamlined as it possibly can. This is a testament to the professionalism of the Hollywoodbets organization and testament to the company’s adherence to the Financial Intelligence Centre Act of 2021. In doing so, they have ensured players have the resources they need to complete the FICA process in a timely manner and have ensured they protect their customers in the way that the Financial Intelligence Centre Act of 2021 was intended.


FAQ

Can I submit my documents using the Hollywoodbets app?

Yes, you can submit your documents using the Hollywoodbets app.

What if Hollywoodbets refuse to accept my FICA?

If Hollywoodbets refuses to accept your FICA, you will be unable to activate your Hollywoodbets account.

How long does the process usually take?

Typically, the FICA process at Hollywoodbets takes about 30 minutes, but in some cases, it can take several hours.

What can I do on Hollywoodbets without FICA?

Unfortunately, without FICA, you will be allowed to make deposits and place wagers, but you will be restricted from withdrawing winnings.

How do I submit FICA documents to Hollywoodbets?

You can submit FICA documents to Hollywoodbets via the Hollywoodbets self-service option, via any Hollywoodbets branch, or via Facebook or WhatsApp.

Can I activate Hollywoodbets bonuses without FICA?

Yes, you can take advantage of the bonuses once your account is activated, but you will still have to pass FICA verification in order to withdraw any winnings.

How can I check my FICA status?

If you have used the self-service FICA page, you can check its status. However, if you used an email or any of the other methods you should wait untill you recieve a message for a succesfull verification.

What if I don’t have proof of address in my name?

Every South African citizen must have a permanent address, which is stated on the ID.

Can I FICA my account while abroad?

As long as you reside in South Africa and have access to your documents, you can pass the verification process.

Author
Kristiyan Kyulyunkov
Kristiyan KyulyunkovKristiyan Kyulyunkov specializes in bookmakers’ analyses. He has years of experience betting online and always keeps an eye on the different operators. His tasks in Nostrabet include writing, editing and publishing expert reviews.
8 comments
Comment
  1. Azola Mpilo
    How can I upload my documents
    1. Kristiyan Kyulyunkov
      Nostrabet Team
      There are a few ways to upload your FICA documents on Hollywoodbets. Choose from the Email option, the Self-Service FICA verification or any of the other options described on our page. I would recommend the FICA self-service process because it is easy to do once you prepare your documents (your personal ID number, account number and mobile phone number) for verification.
  2. Mk Segashoane
    When I lock in it's saying I'm not active
    1. Kristiyan Kyulyunkov
      Nostrabet Team
      If you log into your account and receive a message that your profile is not active, there may be a problem with your account. It will be best to contact Hollywoodbets support via live chat or email and ask why this message appears.
  3. Dikeledi Josephine
    Hi my name is Dikeledi Ramasoka I want to do my FICA documents can u please help me , Because when I opened FICA documents he don't want to open
    1. Kristiyan Kyulyunkov
      Nostrabet Team
      Hello Dikeledi Ramasoka,

      As we've described on that page, various ways exist to complete FICA verification at HollywoodBets. From your words, I understand you try to do it using the FICA Self Service.

      If that is true, after you enter your ID number, account number, or phone number, you can proceed to the second step, where you have to upload a copy of your identity document and/or address documents. Those must be photos that are easily readable.

      That way, you will complete the FICA process of Hollywoodbets. If you have difficulties with the self-service tool, try to use one of the other options for verification, including by Email, Facebook or WhatsApp. The steps for all of them are explained in our guide.
  4. Shannon Michaela
    My fica doesn't want to work I did type in my is number,phone numer and acc number but still not working
    1. Kristiyan Kyulyunkov
      Nostrabet Team
      If you tried using the FICA Self Service tool of HollywoodBets, in addition to the numbers you mentioned, you have to upload proof of ID and proof of address. That can be done by uploading photos of your documents in the system and sending them to the Hollywoodbets KYC service.