Zodiac Casino is a fully licensed and regulated online betting site that endeavours to provide an enjoyable betting experience to all its customers. However, while the casino is committed to providing a reliable betting platform, it respects that there will be times when customers require assistance.
As such, Zodiac Casino offers a variety of contact options that their customers can use should they need to speak with a Zodiac Casino support representative. Available 24/7 in English, French and Dutch, this article covers the various contact options offered by Zodiac Casino.
| ✍️ Live chat | Yes, 24/7 |
| 💌 E-mail address | support@crhelpdesk.com |
| ☎️ Phone number | No |
Zodiac Casino Live Chat
Live chat is the most reliable and fastest way to contact a support representative at Zodiac Casino. Available in English, French and Dutch, live chat agents are professional, polite and typically respond in less than 30 seconds.
When contacting the Zodiac Casino support team via the live chat option, you must provide the support representative with the email address you used when you registered at the casino. After that, the support representatives will introduce themselves and ask how they can assist you.
You can then proceed to ask support questions such as “Hi, I am having trouble making a deposit” or “Hi, I am having trouble getting the games to load”. The support rep will then promptly assist you with your enquiry.
Contact Zodiac Casino via Email
As an alternative to live chat, Zodiac Casino offers customers the option to contact its support team via email. As email response times can take up to 48 hours, this contact method is suitable for questions that do not require immediate assistance.
That said, if you choose to contact Zodiac Casino via email, you must be as descriptive as possible. By being as descriptive as have been in the example email below, support representatives will be able to respond to your inquiry correctly.
Subject: Cannot open games
Dear Zodiac Casino,
I recently opened my account and made my first deposit. However, every time I try to open a game, the game will not load correctly. I was hoping that someone from your technical department could help resolve this issue for me ASAP.
I have included my Zodiac Casino username, email address, and telephone number for your convenience.
Best Regards
(Your name)
Zodiac Casino Social Media
Like many other online casinos, Zodiac Casino uses social media as a way to connect and communicate with its customers. However, while this is a convenient way to connect with the casino, social media platforms are not listed on their “Contact Us” page, meaning you will have to wait longer for a response.
You can follow Zodiac Casino on Facebook, Instagram, and Twitter via the links below. However, note that there is no clear indication that the listed profiles are managed by Zodiac Casino themselves. So, be careful with them if you are going to seek support there. We recommend using the live chat or the email options instead.
- Facebook: https://www.facebook.com/PlayZodiacCasino
- Instagram: https://www.instagram.com/zodiaccasino/
Is There a Zodiac Casino Contact Number?
While Zodiac Casino offers email and live chat support, they have opted against providing a Zodiac Casino contact number. If you wish to speak with a Zodiac Casino support rep, you will need to do so via email or live chat.
Final Say
The Zodiac contact methods we mentioned above result from Zodiac’s willingness to provide reliable support options to their customers. While it would be nice to see telephone support being provided, the options customers can avail allow them to communicate effectively in a timely manner, and ultimately, that is what customers expect from an online casino.
FAQ
What can I contact the Zodiac Casino customer support for?
You can contact Zodiac Casino customer support for technical problems or anything relating to the casino, such as depositing or withdrawing.
How helpful is the support of Zodiac Casino compared to other brands?
Overall, the support representatives at Zodiac Casino rank slightly less helpful than other brands. However, this is often associated with the support desk responding to inquiries from other online casinos.
How long does it take for live support to respond?
Typically, Zodiac Casino live chat representatives will respond to live chat requests within 30 seconds. However, response times may vary during peak hours of operation.
How long does Zodiac Casino take to reply to emails?
Generally, Zodiac Casino requires up to 48 hours to respond to email inquiries.
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