Chanz Casino Review
Chanz is not your ordinary casino, instead, it is a dedicated real-money social casino, the first of its kind to feature anywhere in the world. The main difference between it and a standard online casino is that it allows users to connect, chat and send challenges to one another. While we are intrigued by the concept, we are more interested in finding out during this review if Chanz delivers everything that an online casino should. Having the added social element is great, but we need to ensure that it does not come at the expense of a top-notch casino playing experience.
Website Design – Layout and Menu
The website design at Chanz does not fit the traditional mould. Their homepage includes three large vertical banners promoting a hot, popular and fun game respectively. This is sandwiched between a much smaller rotating wheel of promotional images and also the social hub to the right. In this space, you can post things to your wall, challenge players, and accept and send friend requests.
Scroll further down, and Chanz features rows and rows of casino games, each one falling within its distinct category. When hovering over a particular section, click ‘more’ to view all the options found within. The section will then expand, allowing users to scroll through the various titles without having to leave the main page. Due to the size of the icons however, users need to scroll both up and to the side to see everything, which is a little fiddly.
Just above the very top row of games, there is a search function that allows users to quickly find specific titles or look up games from a specific provider. At the very other end of the page, users can find somewhat hidden links to various areas of the site such as video poker, blackjack, roulette and jackpot games.
How to register at Chanz Casino?
- Step 1: Click the ‘Sign Up’ button at the top of the page.
- Step 2: Enter your first name, last name, email address and come up with a Chanz password.
- Step 3: If you wish to receive information about offers, click the ‘I want to receive personal offers’ box – we recommend that you do.
- Step 4: To claim the welcome bonus, open the ‘Wait, I have a bonus code’ box and enter the code if you want. Once added, click ‘Let’s Go!’.
- Step 5: Before you can place a deposit, you will be asked to provide your date of a birth and mobile phone number. A verification code will be sent to your mobile, which you must then enter on the website.
- Step 6: Once complete, you may then need to upload proof of your identity, proof of address and proof of payment (for any method or methods you plan to use).
Chanz Casino Welcome Package – 100% up to €100 + 300 FS
New players at Chanz should seriously consider taking advantage of this attractive welcome package. The deal spans a player’s first four deposits, allowing them to redeem a total of €100 in bonus funds as well as a very generous 300 free spins. To see the full breakdown of how the promotion works, see the table below.
|Deposit number||Minimum deposit||Bonus||Free spin game||Chanz Casino Bonus Code|
|→ 1st||€10||100% matched deposit up to €100 and 50 Chanz Casino free spins||7 Monkeys||CHANZ1|
|→ 2nd||€10||50 free spins||Esqueleto Explosivo||CHANZ2|
|→ 3rd||€10||50 free spins||The Rift||CHANZ3|
|→ 4th||€20||150 free spins||Starburst||CHANZ4|
You will just need to enter the relevant Chanz promo code during each deposit. The matched deposit funds and free spin winnings must both be wagered 35 times within 30 days before they can be withdrawn. While wagering, the maximum bet per spin is €2. Only bets placed on slots contribute towards the wagering requirement. While the bonus is active, you will not be able to play any other games. Some may not like this, but at least it is very clear and easy to understand, with no games contributing at lower percentages.
Chanz Casino Overview
One thing we like about the Chanz Casino is the number of categories that are available. Scroll down the site, and you will see so many different options to choose from, ranging from very standard entries such as ‘Table games’ and ‘Latest releases’ to things such as ‘Old school classics’ and ‘Tough guy or girl’. The only drawback is they come in a completely random order, so it’s not always that quick to jump to a particular category. Most options include exclusive slots games except for live casino and table games.
Keeping the focus on table games, this section does not have a great deal of non-live games to choose from. Among the small range is roulette, casino hold’em, blackjack and triple pocket hold’em but nothing more than this. You can find a couple of additional non-slots options, e.g. baccarat or keno, by searching for them manually, however. Additionally, a few video poker options are accessible via the link at the very bottom of the page. Ultimately, slots reign supreme here and they form the overwhelming majority of the entire games collection.
Clicking on the ‘i’ button on a particular casino game will usually provide a detailed game overview as well as stating the developer and RTP % (return to player). Users can also opt to try games out for free before they start betting real money. To access this feature, just click the ‘Try for free’ button on a particular game rather than ‘Play’.
Available Slot Games
With a large number of category options, finding the ideal slot for you is a task made easier at Chanz. Not only are there different theme options, e.g. ancient world, East inspired and movie magic, but there are filters relating to the game itself, e.g. many lines, jokers and ‘bet small win big’. The last of these mentioned is where you will find a lot of jackpot slots, and many come with a very substantial prize waiting to be scooped up.
Before you try each slot, clicking the ‘i’ button will usually reveal how many lines it features, the level of volatility, plus any extras such as free spins. If you have any particular requirements, it is well worth giving the blurbs a quick read through before loading the game up. Slots come in all different shapes and sizes here so you can be sure there are options available that are just right for you.
Live Dealer Games
The Chanz Live Casino is exceptionally well-equipped when it comes to roulette and blackjack. Day or night, you will always find plenty of different tables to sit at. Many present these two absolute casino classics in their most traditional form, but you do always find tables where they have been given a slight twist too. Blitz blackjack, where all players use a common set of cards, is one example as is the fast-paced and high-octane speed roulette.
Aside from this the only other choice of game is baccarat which comes in both a standard version and a more rapid ‘speed’ version. With just three different casino games to choose from, the live selection is a little underwhelming, but the quality of the tables is not. No matter where you decide to sit, you will enjoy high-definition visuals, crystal clear audio, professional and approachable dealers, life-like surroundings and an expertly developed user interface.
Chanz provides users with an adequate selection of game providers. Among them are some hugely recognisable names such as NetEnt, Pragmatic Play, Play’n Go, Microgaming and Yggdrasil. On top of this, Chanz also has some slightly less high profile names such as BGT, Booming, and ThunderKick. Eight brands in total is a little on the low side compared to your typical online casino but still enough to provide a solid variation of games.
In a similar vein, the live casino is powered by two providers, NetEnt and Pragmatic Play. Although they are better known for their non-live games, they have maintained the same standard for live dealer tables courtesy of their modern, state-of-the-art facilities.
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Chanz Casino Mobile
Like many smaller online casinos, Chanz is not able to offer its customers a dedicated mobile app for either Android or iOS. They have, however, adjusted their website for mobile usage, making it fully compatible across devices. Although it’s not the sleekest mobile site we have seen, it works well on the whole. Generally speaking, pages are responsive, navigation simple, and the entire playing experience is not too intensive from a data usage point of view. An additional benefit is that the vast majority of Chanz games are available to play, including all live dealer options.
Deposits and Withdrawals
Chanz only accepts a limited number of payment methods. You can see them from the table below:
|Payment Method||Deposit Minimum||Deposit Maximum||Time for Deposit||Taxes|
|Bank Wire Transfer||10€||no limit||Instant|
|Skrill||10€||no limit||Instant||% of withdrawal amount|
|Paysafe Card||10€||no limit||Instant|
|Payment Method||Withdrawal Minimum||Withdrawal Maximum||Time for Withdrawal||Taxes|
|Visa||20€||no limit||1-3 days|
|Bank Wire Transfer||20€||no limit||3-5 days|
|Skrill||20€||no limit||1-3 hours||% of withdrawal amount|
|Trustly||20€||no limit||1-3 hours|
|Paysafe Card||20€||no limit||1-3 hours|
|PayPal||20€||no limit||1-3 hours|
|MuchBetter||20€||no limit||1-3 hours|
Security and Regulation
Chanz operates using several licences issued by the Estonian Tax and Customs Board. Estonian citizens must be over 21 to play but players aged 18 are welcome if they reside in an area where that is the legal gambling age. Chanz is also regulated by the Swedish Gambling Authority, meaning Swedish players are free to play here.
Chanz takes security very seriously, which is why they request so much verification upfront. By doing this, they can massively cut down on issues such as underage gambling and stolen identities. As an additional security measure, Chanz will automatically log you out after a brief period of inactivity.
In accordance with relevant regulations, Chanz allows all users to easily set limits on their account via the ‘Play Responsibly’ section. Here you can place deposits limits, loss limits, session limits and exclusion limits for specified amounts of times.
Chanz runs their own free to join an affiliate program with everything controlled in-house. They pride themselves on their quick payments, high commission rates and the fact they apply no negative carryover. At the basic rate, partners will earn a 25% revenue share on referred customers, but this can increase to 45% if you can deliver higher volumes of players.
How to verify my account at Chanz casino?
Initially, you must verify your mobile phone number by sending a verification code to your device. After this, Chanz requests proof of identity (passport, driving licence, ID card), proof of address (utility bill or similar dated within three months) and proof of payment (bank statement, picture of a payment card, screenshot of account). You can supply these documents on the online portal, just click ‘upload’ for each requested document type.
What to do if I forget my password?
Just underneath were you would usually enter your login details, there is a ‘Forgot password’ link. After clicking this, enter your email address and then hit the ‘recover’ button. This will trigger the sending of password reset link to your inbox.
Can I view my recent bets in Chanz?
Yes, click on your account and head to the ‘Gaming History’ page. Here you will be able to view a list of your latest bets plus any unfinished game rounds.
What can I play at the ‘Cards’ section of the site?
At the top right-hand corner of the Chanz site, there is an option for ‘Cards’. Here you can play a couple of unique own-brand card games, Trick13 or Mexis, either against friends or strangers in a one versus one battle.
I have a complaint, where can I submit it?
At first, you should contact customer support to see if they can resolve the problem. Failing that, you can click the ‘complaints’ button at the bottom of the Chanz website and file a complaint.
Can I refer a friend?
Yes, when you invite a friend to Chanz, both of you will receive a €25 bonus when they sign up. This reward is unlocked only when both players have deposited at least €25 into their account, and the funds need wagering 35 times before they can be withdrawn. Users from Poland, Mexico or Paraguay, can not take part in this scheme.
How do I challenge another user?
Click the crossed sword icon near the top right-hand corner of the Chanz homepage. A game will be randomly selected at first, but you can always change this to another of the eligible challenge games. Each challenge lasts two minutes and involves players ‘punching’ one another each time they spin the wheel. To punch harder, you can increase the size of your bet. The winner will instantly receive free spins providing they bet at least €3 during the challenge.
What languages can I view the site in?
Chanz can be displayed in Estonian, Finnish, Norwegian, Swedish, English, Russian, German or Chinese.
Can I claim a Chanz Casino no deposit bonus?
Chanz is not offering any kind of no deposit bonus at the moment.
Chanz is owned and operated by Dreambox Games OÜ based in Estonia. They established the Chanz brand in 2015 (company number 12712036), and it remains their only casino site. They are having grown modestly since they now employ 15 staff members and welcome customers from outside the Baltic region.
Customer Support and Contact Details
We found the levels of customer support to be extremely high at Chanz with all our questions dealt with very swiftly and with a high degree of knowledge.
Live chat is available and to connect to an agent, just click the ‘Chat’ button in the bottom right-hand corner of the screen. Several languages are usually available to select from on the live chat system. Alternatively, you can email any query to email@example.com.