As a newly established casino owned by Genesis Global Limited Casinos, Casoola Casino has a leg up on the competition. As an established gaming company backs Casoola, it has an acute understanding of what customers want most. As such, Casoola uses the combination of an online and live casino to deliver its customers over 1,300 action-packed games.
Besides being focused on its extensive catalogue of games, the casino has chosen to feature a generous number of payment options. Moreover, the combination of nine languages and over 30 currencies speaks volume about the experience it brings to the table.
During our Casoola Casino review, we will provide a deeper analysis of what the casino has available. At its conclusion, we will summarise and share our findings while simultaneously providing a final rating.
Website Overview – Menu and Layout
One aspect of this Casoola Casino overview is taking into consideration the website and its layout and menu options. The use of reds, yellows and blacks dominates the site visually, and its comic-book appearance offers a graphically rich background.
The heavy use of graphics does not take away from showcasing various promotions or its welcome bonus. Nor does it steer you away from its menus and links, which in this case, includes several. To help navigationally, a menu provides insight into its current promotions, its welcome offer and payment methods. Furthermore, an About Us page introduces its site mascot, while licensing and regulatory information is featured in the lower regions of the homepage.
Casoola Casino Registration Steps
- Visit Casoola Casino by clicking on the link provided in our review.
- After clicking “Join Casoola”, create a username, enter a legitimate email address and choose a password.
- Then, fill in your personal details such as name, birth date, country, postal code and mobile number.
- Next, tick the box if you wish to be on the Casoola mailing list.
- Finally, click on “Sign UP” to complete the registration of your Casoola Casino account.
- Once submitted, you can proceed to the Casoola casino login button to access its game library.
Casoola Casino Welcome Bonus – up to $/£/€1500 + 50 Free Spins
As a new casino, Casoola understands that it needs to step up its game to attract new customers. Resultant of that, new players are enticed with a four-stage welcome bonus that offers up to $/£/€1500 in deposit bonuses. In addition to the first, second, third and fourth deposit bonuses, newly depositing players will receive 50 free spins.
Recently registered members wishing to participate in the Casoola welcome bonus, will receive bonuses based on the following:
- 1st Deposit – Receive a 100% bonus up to $/£/€300 plus 50 Free Spins
- 2nd Deposit Offer – Receive a 50% bonus up to $/£/€400
- 3rd Deposit Bonus – Receive a 25% bonus up to $/£/€400
- 4th Deposit Bonus – Receive a 25% bonus up to $/£/€400
Deposit $/£/€10 or more and receive a 100% bonus up to $/£/€300. This is an automatically applied bonus that does not require the use of a Casoola promo code.
Deposit $/£/€10 or more using Casoola bonus code WCASOOLA2 and receive a 50% bonus up to $/£/€400.
Deposit $/£/€10 or more using Casoola Casino bonus code WCASOOLA3 and receive a 25% bonus up to $/£/€400.
Deposit $/£/€10 or more using Casoola bonus code WCASOOLA4 and receive a 25% bonus up to $/£/€400.
Welcome Bonus Terms and Conditions:
- This bonus is only available to new customers who have yet to make a deposit with the casino.
- The minimum qualifying deposit for each deposit bonus is $/£/€10.
- Before free spins will be credited, a minimum of $/£/€5 must be wagered within the casino.
- The maximum allowable bet per spin cannot go above $/£/€5.
- To withdrawal, deposits and bonuses must be rolled over 40x.
- Deposits using Skrill or Neteller are not valid for this promotion.
- Free spins will be given out instantly after you make a qualifying first deposit.
- Free spins must be used in their entirety within 72 hours, or they will become invalid.
- Winnings resultant from free spins are limited to a maximum of $/£/€100.
As our Casoola Casino review continues, the next logical step is looking at and evaluating its available gaming options. What we can say is, the choices may be limited, but they are more than enough to keep you entertained. Beyond table games and a handful of video poker games, the majority of games falls under the slot and jackpot category.
The casino games section is where you will locate various video poker and table game variants. This section is populated with a number of common game selections such as Blackjack and Roulette. However, Casoola has been mindful to add other options to ensure it meets its customers’ needs. If you are unsure of which games to play, take some time to scroll through the game list. Along with Casino Stud Poker, Big Win Baccarat is an interesting game as is Triple Pocket Hold ’em. There are even a few scratchcards at the ready, as there are almost ten video poker variants.
If still unsure, or you haven’t found a game that draws your attention, visit the Hot Games section. This is where you will find a variety of games that are popular and known for offering generous payouts. Likewise, you can select the game providers tab and view a list of games by a particular provider. This is a great way to find new games or become reacquainted with games you may have forgotten.
A crowning achievement for any casino is the selection and qualify of its slots. This is especially important, considering slots are the most sought-after within a casino. To that end, Casoola has done well by including slot content from multiple big-name game providers. A few of the more noticeable slots offered include Bonanza and Gemix. Of course, you could always consider Jewel Scarab, Temple Tumble, Money Train, Raging Rex or Razor Shark.
Live Casino with Real Dealers
After looking at the availability of casino games, our Casoola Casino overview moves on to the live casino. Considering the importance a live casino holds in the hearts of players, Casoola has done well by its live casino. It features almost 100 live dealer games from Evolution Gaming, a pioneer in live casino gambling.
Besides the usual combination, Casoola opted to expand its library of live dealer games to include many others. This covers live dealer games such as Texas Hold’em, Sic Bo, Caribbean Stud and Casino Hold’em. Other notable examples include Mega Ball, Three Card Poker and Monopoly Live. If that is not enough, there is always the option to visit the blackjack and poker lobbies.
Live Casino Welcome Offer – 100% up to $/£/€100
Over and above its casino welcome offer, Casoola offers the opportunity to opt-in for a live casino welcome bonus. This is exclusively targeted towards Live Roulette, Live Blackjack and the television styled game, Dream Catcher.
Yet, considering the opportunities a bonus of this nature affords, it is well worth considering. If you decide to claim the live casino welcome offer, Casoola will credit your with a 100% bonus up to $/£/€100.
Terms and Conditions for the Live Casino welcome offer:
- After crediting, the deposit and bonus must be staked 40x on Live Roulette, Live Blackjack or Dream Catcher.
- Wagering must be met within 14 days, or the bonus will be forfeited.
- Skrill or Neteller are exempt as qualifying deposit methods.
- Until wagering is met, staked bets cannot exceed $/£/€30.
Casoola Casino meets the demands of its customers by providing an interested selection of game providers. The purpose is to ensure they are able to deliver a nicely populated casino and highly entertaining experience. This includes the likes of:
- Oryx Gaming
- NYX Gaming
- Push Gaming
- Yggdrasil Gaming
- Big Time Gaming
- Red Tiger Gaming
- Evolution Gaming
- Play'n GO
Casoola VIP Program
Casoola is intent on making its customers experience at the casino as fulfilling as possible. In a constantly evolving world, this is no easy task without the help of its VIP Program. This program is designed to reward those who are frequent depositors at the casino.
After investigating the VIP Program in greater detail, our Casoola Casino review found a number of featured benefits. This includes access to a dedicated account manager, monthly prize draws and the following:
- Exclusive promotions and bonuses
- Personal birthday gifts
- Unique holiday packages
- Personal email offers
- Faster withdrawals
- Prompt replies to emails
Mobile Casino Website of Casoola
After thoroughly evaluating its online casino, we move on to the Casoola Mobile Casino. Unfortunately, we were unable to find a Casoola casino app, therefore we focused our attention on its mobile website. As we anticipated, and much to our delight, it is designed similar in style to its desktop version. This is perfect for iOS and Android users wanting a reliable and thoughtfully design mobile betting experience.
The advantage to the mobile site is instantly recognizable as it shares the same design as its sister site. This not only relates to the colour choices but also the game availability that mobile users will have access to. Regardless of whether your preference is slots, live dealer or table games, the mobile casino has you covered.
Resultant of its inherent HTML5 design characteristics, access to all services offered online are available via the mobile platform. This includes everything from deposits and withdrawals to support and existing player promotions.
If you consider Casoola is still in its infancy stage as a new casino, the payment options are pretty impressive. While we often feel the more, the merrier, in Casoola’s case, its range of payment methods more than covers the basics. Its current offering, as we have summarized in our payment table:
|Payment Method||Deposit Minimum||Deposit Maximum||Time for Deposit||Minimum Withdrawal||Withdrawal Maximum||Time for Withdrawal|
|MasterCard||$/£/€10||$/£/€5000||Instant||$/£/€10||$/£/€1900||1-3 Working Days|
|Credit Cards||$/£/€10||$/£/€5000||Instant||$/£/€10||$/£/€1900||1-3 Working Days|
|Debit Cards||$/£/€10||$/£/€5000||Instant||$/£/€10||$/£/€1900||1-3 Working Days|
|Bank Wire Transfer||N/A||N/A||N/A||$/£/€10||$/£/€2300||3-5 Working Days|
Is Casoola Casino safe?
Casoola Casino appreciates its customers may experience a feeling of apprehension towards the transferring of data online. To ease those feelings, the casino follows strict policies that are designed to protect the casino and its customers. These have been developed by internet security professionals who work closely with regulatory bodies.
As a licensed casino, Casoola works with the Malta Gaming Authority to stay abreast of the latest internet security advancements. Currently, this includes the employment of encryption technology, advanced use of secure firewalls and the monitoring of its internal systems. This is in addition to the adoption of privacy and anti-money laundering policies.
Being Casoola Casino is owned by Genesis Global Limited, its affiliate program falls under the responsibility of is Genesis Affiliates. This is the internal affiliate program for all brands operating under the corporate umbrella of Genesis Global.
As a marketing program, it offers affiliates who sign up multiple benefits designed to aid in their success. This includes real time analytical reporting, extensive marketing materials, CPA Deals and commissions start from 35%. Furthermore, as a partner of the Genesis Affiliates program, affiliates are guaranteed lifetime commissions and prompt payment of commissions.
How do I verify my account?
To verify your Casoola account, forward a copy of a valid government issues I.D. card, proof of address and a scanned copy of the payment method used when funding your account.
What to do if I forget my login details?
To retrieve your login details, you will need to contact the support team. Once they verify your account, they will provide you your details, and if needed, reset your password.
Is there a difference between Casoola casino U.K. and its dot com site?
They only difference will be the inclusion or exclusion of certain games. Otherwise, there is no difference between the two.
If I wish to surrender a bonus, is this possible?
Yes, all bonuses can be surrendered. However, this is only possible before placing any bets. To surrender your bonus, go to “My Account” and select the balance and bonus tab. Then, locate your current bonus and click “Forfeit”.
What hours is the support centre open?
The support centre is operational between 9:00 am to 01:00 am 7 days a week. This includes live chat as well as telephone and email communications.
What is the maximum that can be withdrawn as a result of winnings from the welcome bonus?
Casoola does not place any restrictions on the maximum amount you can withdraw from its welcome offer. As long as you have met the wagering requirements, you are free to withdraw your entire balance.
Must I pay taxes on my winnings?
This will be dependant on the laws that govern casino winnings in the country in which you reside. It is your responsibility to verify if winnings are taxable and likewise, submit payment to the appropriate tax collection agency.
After establishing itself as the newest Genesis Global casino brand, Casoola Casino has begun to gain momentum. Licensed by the UK Gambling Commission and Malta Gaming Authority, it is authorized to offer gaming services in multiple jurisdictions. Despite being it its first year of operations, the casino has amassed a library of over 1300 games. This includes slots, table games, video poker and live dealer games.
Casoola’s claim to fame is its Robotic mascot, Sgt John Tango. Using it as its mascot, the casino built its platform around this colourful comic-style character. This has seen it develop a rather unique appearance that uses colourful graphics and animations to showcase its many offerings. As an international casino, it features nine languages, multiple currencies and is both desktop and mobile-friendly.
Customer Care & Contact Details
Casoola Casino relies on several points of contact to service the needs of its customers. At the moment, this includes an international and a dedicated Casoola Casino UK telephone number as well as email and live chat support services. While at the time of writing our review, its live chat was unavailable, we did carry out testing of its live chat that proved acceptable.
- International telephone support: +356-2778-2825
- Customer service: email@example.com
- Live Chat