BetStars is part of one of the biggest gambling companies in the industry – the Stars Group. This group own the PokerStars network, which is one of the most popular among players. BetStars is targeting only the sports betting enthusiasts as the website provides a wide range of markets and options to choose from. Also, there are bonuses for players that make the platform competitive to other sportsbooks on the market.
Website Review – Menus and Navigation
In an attempt to give PokerStars players a fairly seamless experience when trying out BetStars, the sites use the same fundamental design, but there are unavoidable differences. On the BetStars landing page, players will see a horizontal menu featuring a list of the most popular sports with an A-Z list at the end featuring the full collection.
A sample of the in-play matches currently taking place are available below while to the right BetStars gives you a glimpse of just some of the promotions they offer. Refusing to opt for an overly compact design, there is a fair amount of blank white space across the pages. You may end up doing a little more scrolling as a result. Still, the information is ultimately clear and extremely easy on the eye.
Overall it’s a no thrills design, but the odd image here and there listing a promotion or bonus really sticks out as a result. Menus down the left-hand side of all pages work extremely smoothly, and there is absolutely no waiting around when clicking the fast-responding drop-down lists.
- To begin the registration progress, click the large green ‘Join’ button located at the top right of the screen. Note that if you already have a PokerStars account, you do not need to register and can simply log in as normal.
- Enter your email address, desired Stars ID (username) and an eight-character password featuring at least one digit and one letter.
- After clicking create an account a new window will open requesting your first and last name plus your date of birth.
- Click next, and you will then be asked to insert your address. Once complete, hit the next button one final time as BetStars will attempt to verify your account. If you fail the verification process, you will need to get in touch with the customer support team.
Welcome offer – €20 Free Bet
New players at BetStars have the option to claim a free bet up to the value of €20 courtesy of the 100% matched bet bonus for new players. Newly registered users simply have to make a deposit as normal, not using Skrill or Neteller, and place a bet with odds of 2.0 or higher. Once settled, punters should find themselves credited with a free bet of exactly the same amount as initially staked within 48 hours.
No promo code is required for this bonus, just ensure that your bet is settled within 90 days of registering your account. The free bet will remain active for seven days before it expires and like with almost all free bets nowadays, the stake is not returned.
Note that if you are from the UK, you will instead be offered a rather meagre £5 free bet welcome bonus after placing your first wager.
There are almost 30 different sports found on the full menu at BetStars. Their range is solid and is in keeping with what we have seen from the majority of big online bookmakers. It comes as no surprise that all the popular sports across Europe and the US are covered such as football, horse racing, tennis, basketball, American football, snooker, cricket and ice hockey. You have also got other well-loved options available such as golf, cycling darts and boxing/MMA, forming part of a fully comprehensive array and one likely to satisfy the vast majority of users.
BetStars lists the number of available markets for each sporting fixture. For more significant football matches this number is usually a little over a hundred, for basketball anywhere between 20-50, around 10-15 for American football and usually in the range of 5-10 for snooker. The number of available markets correlates strongly with how popular the sport is concerning gambling. On the whole, the numbers are solid but not quite as high as those seen at some rival companies.
That being said, BetStars are one of many firms that includes a RequestABet feature during particularly big fixtures so if there is something you want to have a flutter on that’s not offered, they can make it happen. You can also use any one of the often large numbers of requested bets submitted by other players should you agree with their hunch.
As for the standard options offered, there is a good amount of choice, particularly for football. Players can choose from markets such as total goals, correct score, first/last/anytime scorer, first-half result, the first team to score, exact goals, win both halves, penalty awarded and time of the first goal.
Across the various American sports, there is usually an excellent array too, with total points, point/goal spread, winning margins, halftime/fulltime winner and overtime yes or no offered. We would like to see a little more choice for horse racing, but they have opted to keep things simple by usually only offering a win or each-way bet.
The In-Play betting page is well presented, in keeping with the rest of the site and kindly lists what channel certain events are being shown on. Where available, matches will include a live animation indication of how play is developing while you can also check out team line ups, match stats and head to head records. It’s a useful addition to the in-play site, but there are many matches where you won’t see it included.
There are other limitations with this area of the site too, one being that BetStars does not cover nearly as many live matches as many of its competitors. When writing this review there were only 12 live football matches at BetStars but, for comparison, 47 on bet365. There was a similar mismatch for tennis with 4 matches versus 20, and this was a trend found across all sports. This stands as one area for improvement, as does the range of additional markets which are often limited in live betting. Whatever the sport, you will rarely see more than 20 different options and the small selection may deny some users the chance to place the bets they want.
We found the odds offered at BetStars to be around average, but there are various ways to increase your value for money. One is by choosing from the ‘Odds Boost’ selections, enhanced prices for certain markets chosen by BetStars. There are also cash bonuses for all winning sports accumulators that feature at least three selections at odds of 1.50 or greater. Three selections award a 5% bonus, rising a further 5% for every additional selection up to 13 before jumping up 10% for every selection after that (up to a maximum bonus of 100%).
Sports betting products
The ability to cash out is something almost every major online bookmaker offers these days, and we’re pleased to report BetStars is not an exception. They allow punters to stay in complete control of both pre-match and in-play selections by giving them the ability to end their wager at any moment. The continuously updated cash out price will feature on your bet slip, and if redeemed, the money will be instantly credited to your balance.
Another feature we see across many bookmakers is the ability to live stream in-play matches across a range of sports. Unfortunately, this is not something BetStars offers at the moment in any real capacity although they do very occasionally stream horse racing. The few races that are covered will feature a ‘play’ button by their names, and to tune in, players will need to have made a bet (excluding ante-post) on the race.
This fascinating addition to BetStars gives players the chance to increase their odds up to x10. How it works is that 10% of every Spin & Bet amount is placed into a jackpot, shared randomly, among others. Players will then spin for their chance to grab themselves enhanced odds. There is a 52.3% chance of grabbing a boost of some kind, even if it’s the lowest 1.2x the initial odds. Get lucky though, and you will see your odds increased 10-fold, setting you up for a potentially massive win.
Once video games were purely something that you played in the comfort of your own home but over the past five years or so they have become a huge spectator sport with a global following. Many that tune in are keen to have a flutter on the action and it’s something BetStars facilitates. They don’t cover a wide selection of games but do cover them in great depth. You will find a wide range of League of Legends, Counter-Strike: Global Offensive (CS: GO) and DOTA 2 matches, quite often coming with a few additional markets such as total maps, map winners and correct score. These extra markets are not offered by all rivals, so BetStars is an excellent choice for fans of eSports betting.
BetStars offers four high-quality selections for virtual games. Rush football features match around a minute or two long with commentary from the famous and familiar voice of Ian Darke. His high energy tones will describe the action for you, adding plenty of excitement to the match playing out in front of you. All football matches come with a fantastic range of additional markets, forming part of what is a strong virtual offering.
Virtual horse racing, greyhounds and motor racing (NASCAR style) are just as impressive with their high production quality, smooth running gameplay and polished graphics. There is no need to watch either of these options in silence either as all come with realistic commentary. Races are scheduled back to back 24/7 so you will never be without any sporting action to tune into – and hopefully win some cash on!
BetStars Mobile app
It seems that BetStars has done a better job with its iOS app, which has acquired a highly credibly 4.3 rating on the App store as opposed to their much less popular and occasionally problematic Android app. In design at least, both apps are the same, and for most users, they will allow for a seamless betting experience.
A simple interface for mobile screens makes navigating through menus and placing your bets a highly straightforward process. You are likely to experience this too. Still, some Android users may suffer from loading issues on the BetStars app until developers provide a new update.
The range of payment methods can vary a little depending on your location, but you are likely to find a selection very close to this:
|Payment Method||Deposit Minimum||Deposit Maximum||Time for Deposit||Minimum Withdrawal||Withdrawal Maximum||Time for Withdrawal||Taxes|
|Visa||£10||No limit||up to 3 days||£10||No limit||up to 3 days||No fees|
|Neteller||£10||No limit||Up to 24 hours||£10||No limit||Up to 24 hours||No fees|
|Skrill||£10||No limit||Up to 24 hours||£10||No limit||Up to 24 hours||No fees|
|Paysafe Card||£10||No limit||1-2 days||-||-||-||No fees|
|MasterCard||£10||No limit||1-2 days||£10||No limit||1-2 days||No fees|
|WebMoney||£10||No limit||1-2 days||£10||No limit||1-2 days||No fees|
|ApplePay||£10||No limit||Up to 24 hours||£10||No limit||Up to 24 hours||No fees|
|Direct Bank Transfer||£10||No limit||1-2 days||£10||No limit||1-2 days||No fees|
|MuchBetter||£10||No limit||1-2 days||£10||No limit||1-2 days||No fees|
|Local Bank Transfer||£10||No limit||1-2 days||-||-||-||No fees|
No fees are charged for any of the various types of deposit methods but be aware that often you won’t be eligible for some deposit bonuses if using Neteller or Skrill.
Minimum withdrawal rates can vary by payment method but are generally around the €10 mark, the same amount as the minimum deposit. Any high stakes players out there will be pleased to know that there is no upper limit on deposits and withdrawals, allowing you to bet big and win big. The max payout for bets is impressively large too, as high as €1,000,000.
Security and Regulation
The Stars Group are such a large and reputable company that you should be in very little doubt that your details and cash are in safe hands. The masterminds behind BetStars have processed millions of transactions over the years. They are exceptionally well versed at ensuring every payment in and out is secure. All player account balances are placed in separate accounts at a leading European bank, never used to fund operational expenses, which allows BetStars to fulfil any financial obligations to their players.
They have a dedicated security team that can be contacted directly whenever any concerns arise. Players also have the option of having an additional layer of security on their accounts by enabling the BetStars PIN or by ordering an RSA Security Token through the VIP Store.
The Stars Group runs some of the world’s top online gambling brands with millions of customers across sites such as PokerStars, PokerStars Casino and Full Tilt Poker. There is a more complicated commission system in place for these sites, but for BetStars it’s a straightforward flat rate of 20% for all referrals, regardless of what country they come from.
While this commission rate is lower than we have seen elsewhere, affiliates do have the benefit of promoting an extremely highly regarded brand which needs a minimal introduction. They also offer fantastic levels of support, can be trusted to make regular payments and to join the Stars Affiliate Club is entirely free of charge.
More information about the Affiliate program on that page – www.starsaffiliateclub.com/.
How to verify my account?
Your BetStars account will usually be verified automatically during the registration process (by checking publically available information usually). If you fail the automatic verification process, contact customer support on firstname.lastname@example.org and normally this is easily resolved by providing some ID.
What to do if I forgot my password?
Underneath the Login button at the top right of the screen, there is a ‘Forgot Password’ button. Click that, and you will then be asked to enter your Stars ID or email address so that instructions can be sent on how to reset your password.
Can I use my sports betting money to play poker?
Yes, all wallets can be transferred across the various sites under the Stars brand, for example, PokerStars.
Who can sign up at BetStars?
Sports betting is only available in certain areas such as the UK, US and several EU countries. To find out if they accept players from your area, simply try and register using your details.
Do you run promotions for major events?
Yes, BetStars often does this, and all their offers will be listed on the Sports Promotions page.
Can I place bets over the phone?
No, it is not possible to make any bets over the phone.
What does best odds guaranteed mean?
For Irish, UK, USA and UAE horse racing, if you place a bet on a horse which wins at a price larger than what you backed it at, you will be paid out at the higher price.
Is it possible to deposit using different currencies?
Yes, at BetStars, players can play in US Dollars (USD), Euros (EUR), Canadian Dollars (CAD) and British Pounds (GBP). It is possible to deposit using a currency outside of these, however, but a margin to the mid-market exchange rate will apply.
Can I cancel a bet?
No, but in certain cases, it may be available to cash out before the event has begun.
BetStars, not to be confused with the Australian bookmakers Betstar, was founded in late 2015 and is part of the same Stars Group Inc. responsible for PokerStars, the world’s largest online poker room. So big are the Canadian based Stars Group that they feature on both the Nasdaq and the Toronto Stock Exchange. In 2017 they had revenue exceeding $1bn, so you can rest assured that BetStars is an entirely legitimate and trusted website with which to place your bets.
Thanks to their financial clout, BetStars became the official European betting partner of the Premier League champions Leicester City in 2016. Able to increase publicity far more easily than most new bookmakers, BetStars now has a large following and continues to grow year on year. They have ambitious plans to sustain their momentum too, so they are definitely one bookmaker well worth keeping your eye on.
Customer care & contact details
If the extensive FAQs section at BetStars isn’t able to resolve your query, you can contact the customer care team via the live chat function when available. If there are no agents around, you can instead send an email on email@example.com once you have logged into your account. Customer support is available 24/7, so it won’t be long before you have a response to your query.
Rating & Conclusion
Packing such experience in the online gambling scene and boasting vast financial resources, we can only expect BetStars to go from strength to strength in the coming years. They already have an incredibly solid footing in the sports betting market, with this website a user-friendly, safe and all-encompassing option. There is a great selection of sports covered, a healthy range of markets, great payout options and a frequently updated selection of exciting promotions.
Live streaming across sports is one feature we’d like to see in future, as is an improved Android app and a significant number of in-play events. Still, it’s hard to be too critical of BetStars on the whole. We’re a massive fan of their additional features such as the Acca boost, Spin & Bet, RequestABet and Odds Boost. They also treat existing players extremely well courtesy of their Stars Rewards program, which sees users earn points every time they bet.
Overall score: 4.6/5